Internet Banking Customer Awareness & Education Program
Community Bank of Missouri is committed to protecting your personal information. Community Bank of Missouri will never contact you on an unsolicited basis by phone, email or text messaging to request your security logon credentials such as the combination of your username and password or any other confidential customer information. If you receive a request of this type, do not respond to it. Please call us immediately at (816) 776-6669 or (816) 637-6669 to report any activity of this nature. Community Bank of Missouri may contact you on an unsolicited basis for the following reasons:
Suspected fraudulent activity on your account;
To notify you of a change or disruption in service; or
To confirm changes submitted to your online banking profile.
If you receive an unsolicited contact from Community Bank of Missouri, your identity will be confirmed through a series of security questions. Community Bank of Missouri will NEVER ask for your logon security credentials. Our top priority is to safeguard your confidential information and we work diligently to do so.
Internet Banking Security
All information within our Internet Banking uses the Secure Socket Layer (SSL) protocol for transferring data. It creates a secure environment for the information being transferred between your computer and Community Bank of Missouri. In addition to the security features setup by Community Bank of Missouri, here are some tips to protect your information:
Never share or give out your Access ID, User Name, Passwords, or Security Challenge Questions & Answers
Do not use personal information as your Access ID, User Name & Password
Create difficult passwords that include letters & numbers and upper & lowercase letters
Change your password frequently
Avoid using public computers to access your Internet Banking
Do not provide any personal information to web sites that do not use encryption or other secure methods of protection
Ensure that your computer is equipped with up to date anti-virus software protection
Commercial Banking Internet Security
In addition to the information provided regarding “Internet Banking Security,” Commercial & Small Business account holders should institute additional measures in order to further protect their online banking, for example:
Perform your own annual internal risk assessment & evaluation on all online accounts
Establish internal policies regarding employee internet usage
Ensure all company computers are equipped with up to date anti-virus protection software
What is Identity Theft?
Identity theft occurs when someone uses your personal information such as your Social Security number, account number or credit number, without your permission, to commit fraud or other crimes. Protect yourself by:
Reporting lost or stolen checks or credit cards immediately
NEVER give out any personal information
Shred all documentation that contains confidential information (i.e. bank and credit card statements, bills and invoices that contain personal information, expired credit cards and pay-stubs).
Check your credit report annually
Check Your Credit
Any consumer can request one free copy of his or her credit report per year. Reviewing your credit report can help you find out if someone has opened unauthorized financial accounts, or taken out unauthorized loans, in your name. Contact the three major credit bureaus - Equifax (1-800-685-1111), Experian (1-888-397-3742), or Trans Union (1-800-916-8800) - to request a copy.
How to Contact Us
The Internet Banking Department can be reached at 816-776-6669 or 816-637-6669. In addition do not hesitate to contact us immediately to report any of the following:
General Internet Banking inquiries, Lost or stolen Access ID, User Name or Password, Receipt of suspicious or fraudulent mail, email or websites related to Community Bank of Missouri
How Does Regulation E Apply to Your Accounts with Internet Access?
Regulation E protects individual consumers engaging in electronic fund transfers (EFT). Non-consumer (or business) accounts are not protected by Regulation E.
What is an EFT?
The electronic exchange or transfer of money from one account to another, either within a single financial institution or across multiple institutions initiated through electronic-based systems. The term includes, but is not limited to:
Automated Teller Machine transfers (ATM)
Direct deposits or withdrawal of funds
Transfers initiated by telephone
Transfers resulting from debit card transactions, whether or not initiated through an electronic terminal
Transfers initiated through internet banking/bill pay
How does Regulation E apply to a consumer using internet banking and/or bill pay
Regulation E is a consumer protection law for accounts established primarily for personal, family, or household purposes. Non-consumer accounts, such as Corporations, Partnerships, Trusts, etc. are excluded from coverage. Regulation E gives consumers a way to notify their financial institution that an EFT has been made on their account without their permission.
Is Your Account Protected?
Any fraudulent or unauthorized EFTs are protected. For a description on what an EFT is under Regulation E please refer to the section “What is an EFT?”.
What are the applicable protections provided to consumers under the Act for consumers who use internet banking and/or bill pay?
If you believe an unauthorized EFT has been made on your account, contact us immediately. If you notify us within two (2) business days after you learn of the unauthorized transaction, the most you can lose is $50. Failure to notify the bank within two (2) business days may result in additional losses.
No Liability Limit:
Unlimited loss to a consumer account can occur if:
The periodic statement reflects an unauthorized transfer of money from your account, and you fail to report the unauthorized transfer to the bank within 60 days after we mailed your first statement in which the problem or error appeared
Exclusions from Protection
The term EFT does not include:
Checks – Any transfer of funds originated by check, draft or similar paper instrument or any payment made by check, draft or similar paper instrument at an electronic terminal
Check Guarantee or Authorization – Any transfer of funds that guarantees payment or authorizes acceptance of a check, draft or similar paper instrument but does not directly result in a debit or credit to a consumer’s account
Wire or other similar transfers – Any transfer of funds through a wire transfer system that is used primarily for transfers between financial institutions or between businesses
Securities and Commodities Transfers – Any transfer of funds for the primary purpose of the purchase or sale of a security or commodity, if the security or commodity is:
Regulated by the Securities and Exchange Commission or the Commodity Futures Trading
Purchased or sold through a broker-dealer regulated by the Securities and Exchange Commission or through a futures commission merchant regulated by the Commodity Futures Trading Commission
Held in Book-entry form by a Federal Reserve Bank or federal agency
Automatic transfers by account-holding institution – Any transfer of funds under an agreement between a consumer and a financial institution which provides that the institution will initiate individual transfers without a specific request from the consumer:
Between a consumer’s accounts within the financial institution
From a consumer’s account to an account of a member of the consumer’s family held in the same financial institution
Between a consumer’s account and an account of the financial institution, except that these transfers remain subject to § 205.10(e) regarding compulsory use and sections 915 and 916 of the act regarding civil and criminal liability. (Refer to “Coverage in Detail” section below for a detail explanation of protections provided under Regulation E)
Telephone-initiated transfers - Any transfer of funds that:
Is initiated by a telephone communication between a consumer and financial institution making the transfer; and
Does not take place under a telephone bill-payment or other written plan in which periodic or recurring transfers are contemplated.
Small institutions. Any preauthorized transfer to or from an account if the assets of the account-holding financial institution were $100 million or less on the preceding December 31. If assets of the account-holding institution subsequently exceed $100 million, the institution's exemption for preauthorized transfers terminates one year from the end of the calendar year in which the assets exceed $100 million. . (Refer to “Coverage in Detail” section below for a detail explanation of protections provided under Regulation E)
Regulation E – Coverage in Detail
For a complete detail explanation of protections provided and not provided under Regulation E; please visit the following link as provided by the FDIC:
FDIC – Electronic Funds Transfers (Regulation E)
How Regulation E applies to a non-consumer using internet banking and/or bill pay?
A non-consumer (business) customer using internet banking and/or bill pay is not protected under Regulation E. Because the non-consumer account is not protected by Regulation E special consideration should be made by the Business to ensure adequate internal security controls are in place that commensurate with the risk level that the customer is willing to accept. Precautions a non-consumer should take because they are not protected by Regulation E
As a non-consumer customer you should perform a periodic assessment to evaluate the security and risk controls you have in place. The risk assessment should be used to determine the risk level associated with any internet activities the non-consumer customer performs and any controls in place to mitigate these risks.
For more information and tips on how to safe-guard your online security, take a look at the following videos and links
Protecting Personal Information: A Guide for Business
Business Peer to Peer File Sharing:
Protecting Your Business from Fraud:
Consumer Action: Complaints
FDIC Consumer Protection
FDIC Consumer Alerts:
US Department of Homeland Security
Federal Communication Commission - Business Cyber-planner: